Privacy Policy

1. Introduction

Zambia Mental Health Initiative Limited (“ZAMHIL”, “we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of all individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Zambian law and professional ethical standards.

2. Information We Collect

We may collect the following categories of information:

• Contact information — name, phone number, email address
• Service enquiry information — subject of your enquiry, message content
• Clinical information — health history, presenting concerns, treatment notes (only when you engage in counseling services)
• Website usage data — anonymised analytics data about how you navigate our website

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Schedule and manage counseling appointments
• Provide crisis intervention and follow-up support
• Improve our website and services
• Send service-related communications (not marketing without consent)

4. Confidentiality

All information shared during counseling sessions is held in strict confidence in accordance with professional ethical codes and Zambian law. We will not disclose your personal or clinical information to any third party without your written consent, except in the following circumstances:

• Where required by law or court order
• Where there is an immediate risk of serious harm to you or others
• Where disclosure is necessary to prevent a crime

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Clinical records are retained for a minimum of seven (7) years after the last contact, or longer if required by professional regulations.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for non-essential communications at any time

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: